Rangehoods Mall Return Policy®

Returns

For all returning merchandise you must have an "RMA" Return Merchandise Authorization number. Customers will be responsible for both, the original delivery and the returning shipping charges; the exception, you are returning merchandise to be exchanged for another product. The product being returned must have all original packaging and be in new resalable condition. All massage chairs can be returned or exchanged within 30 days. All range hoods, bidets have a 30 day exchange/return policy before installation but NO returns after installation. The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window. All portable bidets and steam shower units are non-refundable, these sales are final. In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis. To prepare returns : Get your RMA number: Send us an email, stating that you have read our return policy to customerservice@thefactoryoutlet.com; You can also call us to expedite this process at 425-284-3184 Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise. Choose the shipping company of your choice for return. Call us back with the tracking number of the returning merchandise. Product/merchandise must be insured for the possibility of damage/getting lost. (We can arrange pickup at your request) Use original packing material for protection on its way back. Upon return, if product does not have its original protective packaging, a restocking fee of 15% will apply and will be deducted. If return comes back with original packaging there is no restocking fee For merchandise you received with any type of wood crating/palette: The same must be used for the return to prevent shipping damage, if merchandise does not have wood crating/palette as delivered, then a restocking fee of 15% of the merchandise price will be deducted. ALL of the above also applies for merchandise returning for exchange, with exception of no shipping charges to customer to make exchange for another product. If merchandise returning is damaged and shipping company is not at fault, customer will pay for damaged product.

Range hoods

All range hoods are returnable within 30 days (before installation).

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	Even the best recipes can produce unwanted odors and greasy steam during cooking. Our range hoods will help keep your kitchen fresher and cleaner and we offer three different styles so you can choose what looks and functions best in your kitchen.

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